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Customer Reviews.

service

5

Always a pleasure, excellence customer service.

30 November 2017

service

4

Not perfect. Longish wait to drop off car

29 November 2017

service

3

My appointment time was changed the day before my car was due in.

29 November 2017

service

4

Everything was good.

29 November 2017

sales

5

Excellent customer care and product knowledge from Sam Trundle with later support from Greg Trimmer

28 November 2017

service

2

Told urgent front pads & disc needed that it does not (I have photo evidence). Invoiced for brake fluid service that was inc. in TLC! 'Service' did not even top up radiator water, just 'advised' needed some oil, which it did not (photo evidence)

28 November 2017

service

3.5

I said I needed to get to a hospital appointment. I also asked for a courtesy car of the latest model as I am thinking of getting a new car. I was kept waiting (not long but I was in a hurry), and I was given a diesal (I have petrol) and no satnav

27 November 2017

service

5

Completely satisfied with all areas of the service we received from reception ship to mechanics

25 November 2017

service

3

When I booked the service I told the adviser my rubber mats were faulty she said the engineer would look on the day. I was told on the day they were now out of warranty but they weren’t when I booked it. This was not my fault so unfair..

23 November 2017

service

3

The work needed was carried out without any problems but we had to ring to find out if the car was ready and it took half an hour for the adviser to ring back and confirm it was by which time we had driven there because it was getting late.

23 November 2017

service

5

Good all round service

23 November 2017

service

5

I have never had any problems with them. They hv services my mini since I bought it.

21 November 2017

service

5

It is great to know that my car is ready for the winter and that it is in amazing condition

21 November 2017

sales

5

I was given brilliant service. Loads of information. Attention to detail on every aspect of customer service.

19 November 2017

service

3

Trying to get in contact with the service team after my visit was a little time consuming.

18 November 2017

service

4

Comfortable waiting area with good selection of refreshments. Car booked in for service at workshop but was disappointed that courtesy car not available for the day. This was always provided by Nissan.

16 November 2017

service

5

I found the complete support system that Baron's provides highly professional and trouble free. Nothing seems too much effort and they have always gone above and beyond.

15 November 2017

service

5

Locality and efficiency!

15 November 2017

service

5

Your kept informed of the progress of what is happening no matter what you are having done. We are given details of any work or future work needed.

14 November 2017

service

5

Efficient, friendly and very reasonable cost. This was pleasing, because I had one difficult experience with Barons of Farnborough in the past and as a result sought servicing elsewhere, but this time everyone was pleasant and helpful.

13 November 2017

sales

5

Easy process, no issues with the new car. The cleaning kit in the boot was a nice touch.

13 November 2017

service

5

Friendly staff nice waiting area, good coffee

12 November 2017

sales

5

Attention to detail was second to none and exceeded our expectations

07 November 2017

service

4.5

Excellent customer service

07 November 2017

sales

5

It was a very good experiance

07 November 2017

sales

5

Always greated with a smile, always greated by name and made to feel that I matter. I never feel rushed and I am always given plenty of time to explore various options. The team are amazing and provide an outstanding customer experience.

07 November 2017

service

5

Everyone has been very helpful and friendly

07 November 2017

service

5

it was a good service

01 November 2017

sales

5

I can find no fault whatsoever with the service provided. The purchase was straight forward and the car was delivered on time and in perfect condition. I was fully briefed about its operation by the sales staff.

31 October 2017

service

2

Had to waitv3 weeks for appointment asked for a courtesy car then was arranged for day of my service

30 October 2017

service

5

Lots of attention to detail. Good level of communication....

30 October 2017

service

4.5

Always efficient and welcoming.

28 October 2017

service

5

No complaints

28 October 2017

service

4.5

Just dropped 0.5 as I had to call to check on the progress of my car as hadn’t heard anything

27 October 2017

service

5

Barons never fail to deliver

27 October 2017

service

5

Collected and returned car for service

26 October 2017

service

3

I couldn't get the temperature sensor replaced at the same time. I'm also not sure that the process of having someone to greet you that isn't a technician works very well - it just meant she had to keep going to and fro to speak to the Technician.

24 October 2017

service

1

Because problem is on going, worse than when I bought it in, you've damaged my car. And cldnt even provide me with new tyre

24 October 2017

service

5

Staff knowledgeable and helpful. Feel confident I’m only paying for work that actually needs doing to my vehicle.

24 October 2017

service

4

Polite efficient

24 October 2017

service

5

Very helpful and friendly staff.

20 October 2017

service

5

They keep you updated with what they are doing.

19 October 2017

service

3

The problem continued

19 October 2017

service

4

Great help with choices and patient service.

19 October 2017

sales

5

Sam at Farnborough was particularly knowledgable and helpful. He has continued to offer support and advice since we took delivery of the car. This 'after sakes' service is key to customer satisfaction and why we bought from a local dealership.

18 October 2017

sales

5

Kept fully informed with progress of new car Didn't give me a chance to call them - as they had already called me! Organised and ran smoothly

18 October 2017

service

5

All work completed and to the time I was given.

16 October 2017

service

5

No problems at all

13 October 2017

service

4

Too much waiting around at beginning and end of service. Might have been better to check if clients could stagger delivery and collection times. Staff were polite and helpful, though.

12 October 2017

sales

4

The staff member we dealt with was very helpful and professional as usual.

11 October 2017